Please help: My business Facebook, Instagram, and personal acct all got disabled

34 points · solfox · 10 days ago

We're literally customers (ads) of facebook. No warning. Instagram claims we "violated community standards" on our business account, where we have only been posting our very above-board podcast videos.

I've already submitted a request for appeal, which was ~immediately denied. My FB account of 15+ years, plus all my groups, my various pages, and my followers, my business assets - all gone?

It's hard to even know what happened to trigger this. We've been making maybe 1-2 posts per day at most on the instagram account, and maybe have like 15 followers. Obviously the loss of the personal account + personal groups has a much bigger impact to me personally... but it's also crazy that they would clobber an active small business, that's paying them no less.

Can anyone at Meta please help?

8 comments

warmedcookie · 9 days ago

My Facebook account got banned because I didn't have an Instagram account and a bad actor signed up using my same email and I guess did things that violated the TOS. I saw the verification email and ignored it. Two factor authentication didn't matter. That was over a year ago and it's still banned.

solfox · 9 days ago

Update: Because they banned everything associated with my account, my developer account has been disabled, which broke a live mobile app. I have no way to restore or fix it because they seem to have blocked my IP from creating new accounts. Absolutely bonkers!

I’m learning my lesson: no more FB integration.

spl757 · 9 days ago

This demonstrates the problem with business plans that rely upon a 3rd party service or services over which one has no control and is subject to the whims of 3rd party TOS that can be changed with no warning.

solfox · 8 days ago

Final Update: A Meta employee was able to resolve the ban and restore my account. Thanks all for the visibility and support.

ClassyJacket · 10 days ago

I'm so sorry. I gave you an upvote so hopefully a Meta employee sees this. It's crazy how much power these few companies have.

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