Ask HN: How do you work with people who are "not quite smart"?

46 points · charles_f · 21 hours ago

Hey,

This is a touchy subject, and that might be a lack of awareness or empathy from my part. But trust that it comes from a genuine willingness of making things better for everyone.

We all work with people who we find "not as good", have different ways or work ethics. After being told for decades that this is usually a problem with communication or point of view, I had somewhat internalized the idea. And it is often true, but what I've realized as of late, is that there's a category of people who are not just working a different way, but are - to put it bluntly - plainly not smart.

What I'm talking about is people below average when it comes to understanding concepts, or conceptualizing altogether. Their intuition is always twisted and wrong. Completely lack critical feedback. Work needs to be decomposed for them in extremely precise steps if you want anything to happen. The type of person where you know anything assigned to them will be badly done. When you open a document or code written by them, you do it with the anticipation that it's gonna be bad in novel ways. And despite all of your efforts to try and coach them, seem to make no progress (where the same coach/coaching on others works).

And I know there might be other causes for that, maybe something that happens in their life, lack of interest in the task or motivation overall. But I think I can make a clear distinction between someone who doesn't give a crap, and someone who does but is not equipped to achieve the task at hand.

Some of them are direct colleagues whom I can provide feedback about - but then what do you tell them/their manager? "It's very hard to explain you concepts, you should work on conceptualization"?

Some of them are transverse. I don't even know what to do about these people. An "experienced" PM who systematically gives you hot garbage, apart from pointing the lack of research and the absence of evidence-based reasoning, how do you tell someone "what you gave me is plain dumb, and that's not just a difference of opinion in how we should approach this product/feature, it's inconsistent and pure shit"?

I'm not in a management position, I can't "just fire them". Plus I don't want to go and tell them "you're just not equipped for your job you should find another". It's quite disheartening, does anyone have techniques they've used? Am I just missing something?


74 comments
UniverseHacker · 20 hours ago
The first thing is to be kind, empathetic, and understanding when someone isn't as good at you as something. This happens to everyone, and no matter how smart someone is, there are things they are particularly bad at as well. Keeping in mind the things you struggle with, can help with empathy and humility, and help you figure out what tasks to try to delegate to others.

The smarter someone is, the more they will be used to working alongside people less intelligent, and still work together effectively, and not make others feel bad about it. Particularly smart people can find it shocking when someone else belittles or ridicules another for not understanding something, because they are used to always understanding more than everyone around them their whole lives, but usually keeping it to themselves to not make others angry or feel bad about it. They're not going to be angry or upset when other people struggle or don't understand as well as them, as it is the norm, and something they've almost never not experienced.

Lastly, in a leadership position, look to figure out where peoples strengths do lie, and give them that part of the project. If they have no strengths or abilities consistent with the job at hand, that might not be possible, but seems like a major failure of the hiring process in the first place, and shouldn't be possible- it isn't the fault of the person that was hired inappropriately.

Show replies

MaxGripe · 20 hours ago
I can speak from the perspective of someone who happens to belong to the "not so good" group, with 20 years in IT. I have a rather specific specialization, and I consciously avoid taking on programming because I know that the quality of my code would be, at best, average. If I do program, it's purely as a hobby, while professionally, I only work on scripts and automation, which I really enjoy.

If you feel like you're the smartest person in the room, it's time to change the room. There is absolutely no way for someone average in grasping complex concepts to suddenly become smarter. The problem seems to be that someone at your company hired these people and assigned them to roles they don't fit. You should consider moving to a better company — one that has higher standards and employs better specialists. There's no other solution to this.

Show replies

tiffanyh · 20 hours ago
Realize someone else thinks you are "not quite smart" ... and then act how you'd hope they'd act towards you.

Show replies

elmerfud · 20 hours ago
My general perception is most of these people it's not that they are "not smart" it's that they figured out other people will do the work for them. The way I deal with this is I am happy to teach someone something new in detail the first time. I'm not going to do it for them but I'm going to explain the process the reasonings how it's done and point out any documentation that we have and encourage them that they are also empowered to update the documentation if they don't find it detailed and granular enough.

The next time they ask I'm simply going to point them to the existing documentation and give them a very terse reply of the highlights of how it should be done. If they continue to ask follow-up questions, because they want basically someone else to do it for them, I will ignore them for longer and longer stretches of time. I will also keep notes on the times that I've discussed these things with this person just in case my manager comes back and acts as if I'm not being a team play. This way I can have a very frank discussion with my manager about the times that I have helped them out and I can also speak to my own workload and then ask them what my current priorities are. Should I be prioritizing my own workload or should I be prioritizing continual re-education and retraining of this person. That way my manager is now deciding how my time gets allocated because there's only so many hours in the day.

This allows the manager to actually see what's going on and the amount of time these people are taking away from those who are more productive or need less guidance. In the companies I've worked for the manager usually realizes this and when the person who keeps trying to engage someone smarter to do their work realizes that tactic is not working anymore they will either step up their game and become productive or they will be let go.

But it is quite critical when your manager is involved in this that you not be seen as being critical or talking down or shaming the other person. You have to keep notes and keep records and documentation of how you've helped and how you've assisted them but also managing your current work duties. This way you always approach it as a time management problem rather than you being frustrated with someone you're having to carry and not being a team player. Because you want to be a team player and you want to help the other person but you also have your own priorities and your own duties to account for. Until the manager adjust your priorities you must take care of your priorities first before you can assist someone else.

Show replies

purple-leafy · 20 hours ago
It is what it is. Consider that people smarter than yourself may view you by the same lens as you view “not smart people”.

It pays to have empathy and just get on with it. People can be smart in their own ways

Show replies